How do I place my order?

You can shop through our website mydreambinder.com or if you prefer you can send us a DM on instagram and we'd be happy to assist you in placing your order. 

What payment methods do you accept?

We accept payments via Gcash, and bank transfers via BPI and BDO. You may also pay via Paypal with an additional 5% transaction fee. 

How long after placing my order do I have to pay?

All payments should be made within 2 days after placing your order. If you need a bit more time, just let us know via DM and so we can work something out! After paying kindly send us the screenshot for proof of payment via instagram DM or you can also send it via email to mydreambinder@gmail.com.

Where do you ship from?

We are based in Manila so items will ship out from here. 

What courier do you use?

We use GOGOExpress to ship nationwide. If you have a preferred carrier please let us know.

Who pays for shipping? 

Unless stated otherwise, buyer will be responsible for shipping costs.

How does pre-order work?

We will announce our pre-order schedules via Instagram. Pre-order means that items are not currently on hand yet, but you have the chance to order in advance and make sure that the style and colour you want will be available for you when the shipment arrives. We also usually give special discounts for pre-order items. 

How long does it take for pre-ordered items to arrive?

It usually takes between 2-3 months, however due to various reasons such as natural disasters, some delays are out of our control. Rest assured that when we do receive your items, we make it our top priority to ship them out in the soonest possible time. Your patience is highly appreciated.  

Can I still change my mind after making the pre-order and payment?

Unfortunately, we do not allow cancellations on pre-orders since we either ordered or reserved the item specially for you already. We ask for your understanding in this matter. We are just a small business and cancellations really hurts our business. Please only pre-order if you are sure and willing to wait.